Returns are inevitable. 4% of our customers request a return.
We will accept the return of any footwear item you have ordered as long as the following conditions are strictly met:
Return shipping costs are the responsibility of the customer. We recommend USPS Parcel Post for economy and service. You are not required to express ship your return.
Footwear product (boots) must NOT show any evidence of wear or damage; scuffing on the leather upper or bottom of outsole due to use on or around abrasive materials and/or surfaces. Please inspect your boots carefully - your returned footwear product must appear new - scratches, cuts, dents to the leather upper, including dirt, dust, asphalt on any part of the footwear product is considered "wear or damage" by our definition.
* * Our maximum purchase credit offer for footwear products displaying "wear or damage" is 80% of the original footwear product cost to the customer.
Footwear product returned with "wear or damage" cannot be returned to the factory as 'new' product.
Returns require an RA number. Upon receipt of an exchange request, an RA number will be sent via email. Please read the instructions and additional details in our email response to this request. When we receive your original boot order package we will make every attempt to refund your credit card account within one business week. Please keep in mind, the refund may or may not show up in your account until your bank activates the electronic transfer.
• DO NOT RETURN BOOTS directly to the Weinbrenner Shoe Company unless specifically arranged and/or requested by
representatives of TheBootPros LLC.
REGULAR CUSTOMERS, who have paid in full, will be reimbursed for the purchase price of the boots minus a $3 restocking fee and the original $7.50 handling fee for each pair returned. Also, any customer-requested express shipping costs (if applicable) are non-refundable.
EZ2PAY CUSTOMERS, using the delayed payemnt option, will be reimbursed for the the amount paid-to-date for their order minus the original $20 service fee. In addition, any customer-requested express shipping costs (if applicable) are non-refundable.
PERFECT FIT CUSTOMERS, the original service charge for the Perfect Fit option and the original $7.50 handling fee are non-refundable. Also, any customer-requested express shipping costs (if applicable) are non-refundable.
Custom-made footwear sold as a "Special Make" item is non-returnable, non-refundable.
Footwear sold as a "SuperSaver" item is non-returnable, non-refundable.
We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail
if your style or size is unavailable.
Items should be packed in their original boxes and returned via USPS, UPS or Fed Ex. CODs are not accepted. Please retain
any tracking numbers provided by the shipper for reference purposes. Shipping costs associated with returned items are the responsibility of the customer, EXCEPT when The Boot Pros shipped an incorrect footwear item related to your original order
OR the footwear item ordered has a recognized manufacturing defect.
Purchase credits or refunds may take 1-2 billing cycles to appear on your statement.
Identity Protection Policy: The Boot Pros does not retain any critical details of credit card transactions that could lead
to any customer's identity being compromised or account information being misused. Therefore, if we help you with your exchange (replacement boot order), we will ask you for your credit card information.